Strategy

[ESRS S4 ESRS 2 SBM-2]

Consumers are becoming increasingly more conscious when making purchase decisions, requiring more transparency on products’ environmental and social impact, functional performance, safety classification and production traceability throughout the value chain. For information on Lenzing’s strategy in relation to its consumers and end-users, please see the “Stakeholder consumers & end-users and strategy” section in the “ESRS 2 General disclosures” chapter.

Product assurance for direct and indirect customers

[ESRS S4 ESRS 2 SBM-3]

Lenzing’s strategy is described in its Quality Policy. To uphold the quality standards and fulfill Lenzing’s commitment, Lenzing invests in people and their skills and their development, and innovation and engages actively with raw material suppliers to establish long-lasting relationships. Customer feedback and product benchmarking drives continuous improvement in Lenzing’s operations, services and products and delivers added value to Lenzing and its customers.

Product safety for consumers and end-users

It is imperative that Lenzing’s products meet and, where possible, exceed applicable safety standards and legislation. In the Lenzing Product Safety Policy, Lenzing pledges to drive compliance and high internal standards on a continuous basis through appropriate reviews and evaluations.

The purpose of the Product Safety & Regulatory Affairs (PSRA) department is to take all necessary steps and measures so that the cellulose products sold by the Lenzing Group (regenerated cellulose fibers and webs, filaments and cellulose powders) comply with the laws, regulations and standards pertaining to the nonwoven and textile fiber businesses and are safe for the identified intended uses.

Measures are taken after consideration of all consumers and end-users without making specific classifications. The nature of the measures is based on the identification of the most sensitive sub-group, incorporating particular characteristics for the intended use (e.g., children versus adults, pregnant versus non pregnant women, etc.), with the corresponding considering impact on health and safety and requirements applied to the rest of the consumer and end-user sub-groups. The focus on the most critical sub-group for each intended use delivers a better product portfolio overall, with features exceed the actual requirements applied of all consumers and end-users, thus helping to an even further minimized risk of non-compliance regarding potential material negative impact carried over towards the customers. In the case of Lenzing the occurrence of such incidents is not systemic, however, very rarely individual incidents occur. To a substantial degree, this approach also covers the potential health and safety risk of fibers being integrated into finished products by manufacturers with intended uses other than the ones suggested by Lenzing.

LENZING™ fiber products undergo product safety testing to ensure consumer health and safety from Lenzing’s side. However, responsibility for consumer health is predominantly borne by the companies that manufacture finished products using Lenzing fibers.