Management approach

Negative potential impacts

• Health and safety: Potential negative impact on consumer’s health and safety in case of non-compliance (own operations & downstream value chain)

Risks

• Health and safety: Risk of law suits, monetary and reputational loss in case of non-compliance (own operations)

Opportunities

• Health and safety: Opportunity for market-leadership in terms of product safety and consistency, application performance and service (own operations)
• Health and safety: Opportunity to achieve business and sustainability targets by monitoring and improving manufacturing processes (own operations)

For a more detailed description of the impacts, risks and opportunities, please see the “Material impacts, risks and opportunities” section of the “ESRS 2 General disclosures” chapter.

Policies

• Quality Policy
• Policy for Safety, Health and Environment
• Product Safety Policy
• Global Code of Business Conduct
• Global Supplier Code of Conduct
• Clean & Hygiene Standards

Actions taken [ESRS 2 MDR-A 68a]

For consumers and end-users indirectly

• Re-certification for OEKO-TEX^® STANDARD 100 for all fiber products from Lenzing’s production sites ensuring all products meet high product safety standards
• Re-certification for Asthma Allergy confirming that certified nonwoven fibers reduce the risk of skin allergies
• Re-certification “OK Biodegradable WATER” for fibers confirming the biodegradability of Lenzing fibers in fresh water
• Routine risk assessments for intentional ingredients are carried out
• Continuous monitoring and assessment of impact of business-specific regulations, standards, and requirements
• Commissioning of new fiber types in their production lines at several production sites (e.g. Black viscose fiber variants in Purwakarta-Indonesia; Lyocell fibers with new components in Mobile-USA and Heiligenkreuz-Austria)
• Initiation of several activities related to updating existing standards (e.g. updated Clean & Hygiene standard, new internal quality standards, harmonization of defect reporting) and improving quality monitoring
• Overview and monitoring of product safety & regulatory relevant legislation and regulations
• Evaluation of new legislation or changes in directives, regulations and standards according to their impact on Lenzing products and their intended uses
• Maintaining an extensive third-party certification portfolio to demonstrate the safety of the products in the appropriate area of use
• Regular tests of products against stringent external third-party standards, norms and regulations for product safety and compliance in the respective areas of use

For direct and indirect customers

• Lenzing Group’s ISO 9001:2015, ISO 14001:2015, ISO 45001:2018 certifications maintenance

Further actions (not described in more detail in S4-4)

• Collaboration across the entire value chain to support customers and brands
• Continued roll-out of automated quality performance reports and visualizations providing real-time information to the Lenzing community
• Optimization of customer service processes to improve customer experience
• Quality process management including risk assessments and internal audits to ensure the effectiveness of the measures and standards implemented
• Maintain a database of intentional product ingredients and perform risk assessments
• Implementation of a holistic Management of Change (MoC) process
• Continuation of Chemical Management Group Standard roll-out

Stakeholders

• Consumers and end-users
• Direct customers and brands & retailers

Responsible

• Global Quality, Product Safety & Regulatory Affairs

Supporting

• Global Business Management (Textiles and Nonwovens)
• Global Business Management (Pulp and Wood)
• Operations Service Group (Global Technology, Improvement)
• Global Technical Marketing & Development
• Global innovation
• Customer Service