Policies and grievance mechanisms
[S2-1, MDR-P 65]
Lenzing’s approach to workers in the value chain is governed by four policies. The minimum disclosure requirements and topic-specific requirements of these policies are outlined in the “Policies” section of the respective chapters: the Global Code of Business Conduct and the Global Supplier Code of Conduct in the “G1 Business conduct” chapter, the Policy on Human Rights and Labor Standards in the “S1 Own workforce” chapter and the Wood and Pulp Policy in the “E4 Biodiversity and ecosystems” chapter.
The Policy on Human Rights and Labor Standards addresses all topic-specific requirements. The Global Supplier Code of Conduct addresses the coverage of specific groups, human trafficking, forced labor and child labor. The Global Code of Business Conduct and the Wood & Pulp Policy address the topic-specific requirement regarding coverage of specific groups.
Grievance mechanisms and remediation
[S2-2]
At present, Lenzing has not yet have established a standardized process for engaging with workers in its value chain.
Grievance mechanism
[S2-3 27b]
Lenzing’s online whistleblower system “Tell us” enables employees, customers, suppliers, workers in the value chain and other stakeholders worldwide, to report concerns confidentially and anonymously. The platform, accessible via the Lenzing website, covers matters such as corruption, bribery, conflicts of interest, antitrust violations and breaches of capital market law. In 2025 the system has been updated for further quality improvement reinforcing Lenzing’s commitment to transparency and the protection against retaliation as outlined in the Global Code of Business Conduct.
[S2-3 27d, 28]
For more information on the whistleblower system, its anonymous reporting feature, the processing of reports and its effectiveness, please refer to the “Whistleblower system” and “Handling of reported concerns” sections in the “G1 Business conduct” chapter.
[S2-3 27c]
As far as such channels at Lenzing’s suppliers are concerned, Lenzing’s Global Supplier Code of Conduct states: “Suppliers are required to provide means for their employees to report concerns or potentially unlawful activities in the workplace. Any report should be treated confidentially, wherever possible. Suppliers are required to investigate such reports and take corrective action if needed. It is expected that suppliers shall not retaliate against or harass any employee submitting a report in good faith.”
Processes of remediation
[S2-3 27a, 28, S2-4 33c]
Lenzing’s Policy on Human Rights and Labor Standards addresses the topic of remediation (see the “Policies” section of the “S1 Own workforce” chapter). Lenzing is committed to providing appropriate remedies on a case-by-case basis. It has not yet been possible to assess the effectiveness of this process as no cases were reported during the year under review. While Lenzing conducts audits at supplier sites, these audits currently do not include verification of workers’ awareness of, or trust in, Lenzing’s whistleblower system.